Privacy Policy

Effective Date: 24-01-2025

Last Updated: 24-01-2025

Geno Innovations Pty Ltd ("Geno," "we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

• Personal Information: Name, email, phone number, and address — used to match students with nearby tutors and manage bookings. Phone number and address are essential to enable location-based tutor discovery and to facilitate in-person tutoring sessions. These fields are used only for this purpose and are not shared with third parties.
• Payment Information: Processed securely via Stripe, never stored on our servers.
• Usage Data: Device information, browser type, and app activity for improving app performance and user experience.
• Location Data:Collected only with user consent to enable location-based services such as finding nearby tutors.
• Tutor & Student Information:Educational qualifications, tutoring experience, preferences, and session feedback — used to ensure proper tutor-student matching and support.

2. How We Use Your Information

• Provide, maintain, and improve the Geno platform.
• Facilitate tutor-student interactions.
• Process payments securely.
• Enforce platform security and prevent fraud.
• Send essential notifications and marketing updates (opt-out available).
• Comply with legal obligations.

3. Data Sharing & Disclosure

• We do not sell your data.
• We may share data with service providers, law enforcement, and during business transfers.

4. User Rights & Data Protection

Under Australian law, you have the right to access, correct, delete, and restrict processing of your data. Contact us at Admin@genostudy.com.

5. Security Measures

We use AES-256 encryption, secure authentication, and multi-factor access controls.